Q.WHICH CREDIT CARDS DO YOU ACCEPT?
A. We use PAYPAL which now accepts Visa, Mastercard, American Express, Maestro, Visa Debit & Solo.
Q. DELIVERY/SHIPPING CHARGES
A. Our delivery/shipping charges are a flat rate and are per order, not per item. For further details please see our Shipping &Returns Policy
Q. HOW DO I TRACK MY ORDER?
A. When we dispatch your order for delivery, you will receive a unique tracking number by email. With this tracking number you can check the current status of your order by clicking the link on the email.
Q. HOW DO I FIND OUT WHEN NEW PRODUCTS ARE BEING LAUNCHED?
A. Stay in touch with the latest news and product information by registering your email in our Subscribe & Connect section.
Q. HOW DO I ORGANISE A RETURN/EXCHANGE?
A. Please contact our Collections Centre by email at email@example.com to arrange a convenient time for collection. Follow instructions on the reverse of your despatch note and include a daytime contact number should we need to contact you.
Q. I HAVE A PRESS/TRADE ENQUIRY?
A. For all Press Enquiries, please email us at firstname.lastname@example.org
Q. ARE THERE ANY CANDLE BURNING INSTRUCTIONS?
A. Yes, you should find a label on the underside of every Aroma Holiday Luxury Candle. In case the label is not legible then please read below:
Q. FIRST BURN
A. When you light your candle for the first time it is very important to allow approximately one hour of burn time per inch of surface diameter, or until your candle has a complete melt pool, before extinguishing. (A melt pool is when your candle melts from edge to edge of your jar)
This will set the candles “memory” and avoid your candle from tunnelling down the centre. It will also prolong the burn time of your candle. (Times may vary depending on room temperature and environment.)
Use a sharp wick trimmer or scissors to trim the wick. Using a dull tool will split the threads causing the wick to ‘mushroom’ excessively. Aroma Holiday candles are designed to be trimmed to 1/4” before each burn.
Q. WEAK FLAME ~ WICK WAS TRIMMED TO SHORT
A. If you trim your wick to short, or it has broken of at the base of your candle, your flame may be weak or may drown out.
Don’t fret, extinguish the flame and pour off some of the excess liquid wax into a safe container then relight.
Your flame will come back to life and you will be able to continue to enjoy the wonderful aroma.
Q. FLAME TO HIGH
A. If the flame becomes too high or flickers repeatedly the candle is more than likely burning in a draft or it’s time to trim the wick. If you do not keep the wick trimmed and out of drafty areas, your candle will soot.
Be sure to extinguish the candle before trimming or moving.
A. Although soy wax candles are virtually soot free when burned properly, no candle is 100% soot free. If you see that your candle is accumulating soot in your jar, extinguish the flame and trim your wick. Remember: Soot can be prevented by keeping your wick trimmed to 1/4 inch.