A. We use PAYPAL which now accepts Visa, Mastercard, American Express, Maestro, Visa Debit & also Solo.
Q. DELIVERY/SHIPPING CHARGES
A. Our delivery/shipping charges are based on the total weight per order, using a flat rate basis, not per item. Delivery is easily calculated at Checkout before purchase. Our chosen courier trusted partner service is DHL Worldwide. We offer FREE UK delivery on all orders over £60 (based on Standard 2-3 working days, Monday-Saturday, excluding bank or public holidays). Other services include; UK Next Working Day Express (for orders received before 1pm GMT). DHL Worldwide. Further details within our Terms & Conditions Policy.
Q. HOW DO I TRACK MY ORDER?
A. When we dispatch your order for delivery, you will receive a unique tracking number by email. With this tracking number you can check the current status of your order, by clicking the link on the email.
Q. HOW DO I FIND OUT WHEN NEW PRODUCTS ARE BEING LAUNCHED?
A. Stay in touch with the latest news and product information by registering your email in our Subscribe & Connect section.
A. Please contact our Collections Center by email at firstname.lastname@example.org to arrange a convenient time for collection. Follow instructions on the reverse of your dispatch note and include a daytime contact number should we need to contact you.
Q. I HAVE A PRESS/TRADE INQUIRY?
A. For all Press Inquiries, please email us at email@example.com
Q. ARE THERE ANY CANDLE BURNING INSTRUCTIONS?
A. Yes, you should find a label on the underside of every Aroma Holiday Luxury Candle. In case the label is not legible then please read below:
Q. FIRST BURN
A. When you light your candle for the first time it is very important to allow approximately one hour of burn time per inch of surface diameter, or until your candle has a complete melt pool, before extinguishing. (A melt pool is when your candle melts from edge to edge of your jar)
This will set the candles “memory” and avoid your candle from tunnelling down the centre. It will also prolong the burn time of your candle. (Times may vary depending on room temperature and environment.)
Finally, use a sharp wick trimmer or scissors to trim the wick. Using a dull tool will split the threads causing the wick to ‘mushroom’ excessively. Aroma Holiday candles are designed to be trimmed to 1/4” before each burn.
Top Tip, why not turn the provided lids upside down and use as an extra protective base for the candle (Travel Tin or Luxury Glass products).
A. If you trim your wick to short, or it has broken off at the base, then your flame may be weak or may drown out. Don’t fret, because their is a solution! Extinguish the flame and pour off some of the excess liquid wax, into a safe container then relight. Your flame will come back to life and you will be able to continue to enjoy the wonderful aroma.
Q. FLAME TO HIGH?
A. If the flame becomes too high or flickers repeatedly the candle is more than likely, burning in a draft or it’s time to trim the wick. If you do not keep the wick trimmed and out of drafty areas, then your candle will probably begin to soot. Be sure to extinguish the candle before trimming or moving.
A. Although high soy wax candles are virtually soot free when burned properly, no candle is 100% soot free. If you see that your candle is accumulating soot in your jar, extinguish the flame and trim your wick. Remember: above all Soot can be prevented by keeping your wick trimmed to 1/4 inch.
A. Yes, our diffusers are 100ml/3.4 fl.oz. Remove stopper & insert the special reeds, for best results invert reeds every 2 weeks. Diffuser lasts for approx. 4 months depending on position, see warning label on item. Directions can also be found on the back of our packaging.
Q. WHERE CAN I FIND THE WARNING LABEL?
A. The warning label below, is attached to the bottom of each AH diffuser glass bottle:
In the event of contact with skin/eyes, rinse thoroughly with clean water. If skin irritation or rash occurs, seek medical advice. Keep out of reach of children & animals. Always place on a stable surface & ensure reeds do not touch other materials such as wallpaper/curtains etc. Do not allow the oil to come in to contact with polished, painted or synthetic surfaces or fabrics. Keep diffuser away from sources of heat & direct sunlight. Not for consumption.